By
in
eCommerce Order Fulfillment, FULFILLMENT FROM CHINA TO USA, Shopify Fulfillment from China, Shopify/woocoomerce/magento order fulfillment service
Posted
June 6, 2017 at 12:56 pm
Still, using the traditional ways for Shipping??
The past 10 years have seen a lot of innovations in and#Ecommerce #logistics. Things are changing so fast that if you are not able to adjust to the fluctuating conditions, you will be simply thrown out from the ##Ecommerce world.
Yes; It’s time for innovations in warehousing and shipping!!!!!
By
in
eCommerce Order Fulfillment, FULFILLMENT FROM CHINA TO USA, Shopify Fulfillment from China, Shopify/woocoomerce/magento order fulfillment service
Posted
June 3, 2017 at 3:38 pm
Latest trends of fulfillment services 2017: Increasing demand for 3rd Party Logistics Service Providers
“There has been a lot of hustle in the eCommerce industry this year with no disappointments as such. In fact, this niche is constantly experiencing growing competition for businesses to stand out in the market. Hence, order fulfillment is a major part of here; companies need to stay updated with the latest trends of fulfillment services in 2017. If you are in the same business domain, check out what to expect from the market this year.“
Latest trends of fulfillment services:
In 2016, the global fulfillment market was estimated at approximately$40 billion. Analysts expect this value to reach around $52 billion by the end of 2021. The following are going to be the key drivers for the growth of fulfillment services.
Order Fulfillment in China
Fulfillmen International shipping: a new trend in Order Fulfillment Platform from China offering a wide range of logistics as well as warehousing solutions for eCommerce vendors who produce stuff from China.
Fulfillmen ships internationally from any of these fulfillment centers in Huizhou and Shenzhen, China to any customer’s door accessible by carriers anywhere in the world.
It eliminates the hassles and delays of cross-border commerce business, so brands selling and shipping a higher volume of merchandise locations will usually be benefited from having inventory in one location in China and should not use multiple fulfillment centers.
We provide fulfillment service from our warehouse and from there we can arrange the collection and shipment of your products and orders. That can be fulfilled on request with shipping through any number of different channels you choose from.
The inventory would be securely stored there and stock levels would be updated in real-time on our most advanced online system so the customer can check their inventory level, financial status, tracking number online at any time without a headache. Now we also developed a most advanced API system for our E-Biz customers!!
Keeping international shipping costs down
Here are some ways to consider to keep your international order spending down.
- Using a government carrier helps keep additional fees down because they do not charge customs brokerage fees, unlike private carriers. Government carriers include USPS, China Post, Royal Mail, Hongkong Post, Netherland Post, Singapore Post, etc.
- The retail cost defined in your Invoice determines the total value which is used to determine customs duties during import.
- Use Fulfillmen’s China warehouse to minimize delivery costs. If you ship a lot to different destinations and sell in many numbers of B2C Stores like Amazon, eBay, Aliexpress, Newegg, Lazada, ETSY, etc, and Platforms like Shopify, Magento, big commerce, woo commerce and if use a warehouse in those countries has many disadvantages for both small and large brands:
- You need to pay customs & duties, clearance, and transportation upon delivery to the warehouse
- Again need to pay for the local shipping charges up to the end customer’s door
- You may manage all your inventory in a Warehouse in the destination so you need to pay those Extra charges like packing and pack fees, Storage fees, Handling fees, etc, and a bit more expensive when compared to China.
- If an inventory is stored in China it is much more convenient if the products get damaged or not working properly, and they can return back to the manufacturer on time and easily.
- Better shipping rates and shorter transit time for orders and much more !!
By
in
eCommerce Order Fulfillment, FULFILLMENT FROM CHINA TO USA, Shopify Fulfillment from China, Shopify/woocoomerce/magento order fulfillment service
Posted
June 2, 2017 at 10:38 am
How Order Fulfillment works in China
This is the excerpt for your very first post.
5 Ways on How to Improve Your Customer Service
Customer service is one aspect of business that is often overlooked by many owners and entrepreneurs – and at a high cost to them.
Many businesses lose revenue or even fail because they bring bad customer service experience to, well, their customers. Yes, sometimes this is the case even if the business’ products and marketing strategies are actually great!
There are many horror stories from customers where they contact a certain business, but receive a lousy customer service response; sometimes no response at all! There are many cases of stores filled with bad employees – usually at the front desks like the salesperson or cashier. That store becomes reputable for a lousy service that people began to stop buying to them.
That is also a horror story for the owner; as you would have seen, he or she will lose sales, and later, maybe even his or her business!
Customer service is as important in business as marketing (ads, social media, SEO), e-commerce solutions (fulfillment, shipping, warehousing) and the products or services being sold.
So, how do you improve your customer service? Here are 5 ways you can do that:
1) Be responsive (and polite)
Many businesses fail simply because they aren’t responsive enough.
You chat them on their Facebook page, but doesn’t reply to you. You email them; no answer. And worse, you call the number they gave in their business card; turns out it’s not available anymore!
Be responsive. If a customer reaches to you, talk to them. Answer them.
When you do respond to their queries, be polite enough. Being cheerful will also bring you somewhere.
Some businesses do respond, but in a dry, distant way. This is a good way of telling your customer, “I’m not interested in you, you can now go. Bye-bye!”
In other words, don’t be like that!
Be responsive, be polite, and have some charm and cheerfulness when you respond.
2) Manage your customer service team well
Most likely, you will not handle the customer service section all the time – at this point, if you’re business is grown enough, you’re probably not the one answering all queries by now.
So, it’s important to train your customer service team. You may know the importance of customer service, but your team probably doesn’t.
Let them know the importance of their job – to serve customers well – and, as with any human resource management is all about, give them the proper incentives to work well with you.
Assure your team that, should a fight happened between you and the customers, you’ll be fair and unbiased enough to see who’s at fault. The idea of “customer is always right” is simply wrong.
But just as the customer can be wrong, so is your employee. If one of your customer service rep is performing badly – he/she is lazy, slow, or worse, rude and impolite – be prepared to fire him/her. You can’t afford a bad rep!
Manage your customer service team wisely, and your business will last longer!
3) Handle angry customers well
This topic is worthy of another article, but for the basics, managing angry customers come to basic principles: patience, controlled temper (because you’ll be mad, too, or get emotionally charged) and a bit of apology and compromise.
Don’t argue with your customer, but stand firm on your ground.
Should the customer get angry at you for really no good reason at all, be prepared to walk out. You will lose him or her, but so what? You can focus your time and energy to good and reasonable customers than to that unreasonable angry one.
However, this should go without saying: be unbiased and be objective in your assessments. When someone lashes down on you, you’ll be emotionally charge for sure. When that happens, your judgment can be clouded, and hence your way of thinking – you can make lousy decisions that can be costly on your part.
So be patient, control yourself (keep calm and polite; don’t fight back), offer a compromise if possible, say sorry if things really went bad (sometimes it’s good to say sorry even if you know it’s not your fault to defuse the situation). If the customer is really unreasonable, leave him/her alone, but keep your cool.
4) Your e-commerce solution is customer service, too
Are you surprised by this? If so, number 5 will even surprise you. But for now, know that your e-commerce solutions is part of your customer service.
Yes, all that we do here – warehousing, shipping, tracking, delivery, fulfillment – are part of your customer service.
If you deliver late, it’s part of your customer service experience. You lost a customer’s product? That’s a bad customer service experience. Delivered a broken product? Another bad customer service.
That’s why here at Fulfillmen, we make sure you get those factors right – to help you give out the best to your customers.
And what is number 5?
5) Everything (or mostly everything) is customer service
Everything in a business, or mostly everything, is your customer service to the people who buy or would buy to you.
Don’t think of customer service only in terms of answering customers and how to deal with them when they buy at you; the packaging, website design (for online stores), shipping, etc., are all part of your customer service.
If you think that way, and apply these principles well, you’ll boost your business and probably even get ahead from your competitors!
Conclusion
Customer service is simply vital in any business. It will literally make or break your enterprise.
If you’re looking for ways to enhance your e-commerce solutions, we can help you here at Fulfillmen.
Fulfillmen is the best Chinese fulfillment center. We help e-commerce entrepreneurs from China and all around the world.
We work with e-commerce solutions, logistics, dropshipping, product sourcing, and many more. Just reach us out and we’ll help you with your needs! You can reach us out here.
5 Steps to Maximize Your YouTube Video Promotions
If you have a passion for creating videos, do you know that you can promote your store well through YouTube videos? We’re not talking about paid ads here; we’re talking about simply uploading your videos!
YouTube is one of the best and easiest way to promote your video ads (again, not the paid ads). The statistics would blow your mind away: 5 billion videos are watched each and every day! Even a new YouTuber would be easily seen and discovered with that rate!
So, if you have passion for videos, start creating videos for your products and promote them! Alternatively, if you have no skills but still want to capitalize all opportunities from YouTube, you can simply hire one who will do the videos for you.
But how should you build your channel? Here are the 5 steps to maximize your YouTube video promos:
1) Write relevant titles
People search through titles, so be sure the keywords for your products are added on videos. That’s really just simple. If you sell men’s wear for example, have the word “men’s wear” on the title. Basically, think of a word or words that you think customers will use in finding your products.
If you’re selling a trending product, such as the fidget spinner (obviously outdated today), then simply use “fidget spinner”. Don’t use your invented names like “The Spinner of Wind TOY!” Nobody knows “The Spinner of Wind” but everybody knows the “fidget spinner”.
You can use Google Trends to see which relevant keywords is searched more – yes, you can compare up to 5 keywords of your choice.
2) Upload hi-quality content
A lot of stores make the mistake of uploading ugly videos, thinking it’s just a promotion, anyway. So, they don’t get any sale.
You don’t need to have the latest video technology, but create videos that are clean and good enough to be watched.
If you’re passionate for videos, I believe you’ll be willing to do the best for each of your videos! If not, hire someone with at least considerable video-editing skills to do the task for you.
3) Upload regularly
You will not be discovered through your first video, but you will eventually be discovered after you uploaded a couple of videos. Regular upload is needed to establish your presence in YouTube.
4) Design your channel
Once you’ve uploaded a couple of videos, focus on designing your channel – I assume you have designed your channel after signing up.
This time, focus on really making it look clean and professional – unless you’ve done that before.
You don’t need to be a grand designer, but a decent banner photo, informative About Us and creating a very welcoming atmosphere for your store is a good start.
5) Establish relationships with your fans!
Ultimately, these fans are your customers. You’ll want them to keep coming back to you.
Encourage them to like, subscribe and share your videos. Make friends with them and even with other YouTube creators – you can get free promotion from them!
Ask your viewers what they would like to see next and simply give that. That’s also a way to know which they would like you to sell – free product research!
Conclusion
YouTube is a very great way to promote your store. If you are passionate on videos, you should take advantage of this very lucrative platform!
Meanwhile, Fulfillmen will take care all of your e-commerce logistics needs – from product sourcing, warehousing, shipping, etc.
Fulfillmen is the best Chinese fulfillment center, and we help in your E-Commerce, Dropshipping, Third-Party Logistics and other Fulfillment needs! If you need any help, you can always contact us and our team of experts will gladly assist you!